Gartner Analyst: Andreas Bitterer
User Advice: Potential customers should be aware that, in practice, open-source BI tools generally ought not to mean free software. Customers should always subscribe to fee-based service agreements to guarantee product support, unless the tools are to be used in non-critical environments. Also recognize that, while the larger vendors have reasonable support structures, some small-scale open-source BI projects are supported solely by the open-source community and lack any SLAs.
Connect With Us…